Case 2

The case is presented in short segments with questions. Read the case material as it is presented, think through a response to the questions, and link to answers and related resources.

Terry Schaeffer is a 35 year old woman who recently moved into town to take a position as a runner in a law firm.  Her health plan changed when she took the new job.  Her prescription for oral contraceptives is about to run out.  She locates a family practice which participates in her new plan and makes an appointment with a nurse practitioner. 

Ms. Schaeffer has Cerebral Palsy and has been very healthy.  When she arrives for the appointment, she drives her power wheelchair into the waiting room and finds that the receptionist’s counter is so high that she cannot see over it. She asks for someone to come to the other side of the counter to check her in.

Question 2.1
What should Ms. Schaeffer be able to expect in terms of accommodations and accessibility when she visits a medical practice?

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